PPT Slide
ENCOURAGE THE OTHER ONE’S ADULT
ONE TECHNIQUE TO DO THIS IS ACTIVE LISTENING
- FEEDBACK HOW YOU INTERPRET HIS BEHAVIOR
- PERSON A (In the ADAPTIVE CHILD): “I am so upset! No matter what I do, my boss can always find something to criticize me on.”
- ACTIVE LISTENER: “I can see that you are frustrated.”
- LISTEN TO ACCEPT AND RELEASE THE “CHILD’S” FEELINGS - THEN ASK QUESTIONS TO ACTIVATE THE ADULT.
- ACTIVE LISTENER: “Why do you think she does this?”
- “Could you be trained for bigger and better things?”
- “Is there a possibility of transferring to another department?”
BEWARE OF GAME-PLAYERS
- REINFORCES HIS NOT OKAY POSITION
- STAY IN THE ADULT, POINT OUT WHAT YOU PERCEIVE & TERMINATE THE INTERCHANGE
DEALING WITH TROUBLED TRANSACTIONS